Frequently Asked Questions
What is 37°N?
37°N is more than just a brand—we're a community dedicated to helping you escape the indoors and explore the wonders of nature. We provide high-quality gear and resources designed to elevate every adventure, whether you're a seasoned explorer or just starting your journey.
How do I place an order?
Placing an order with 37°N is simple. Browse our collections, select the items you need for your next adventure, and add them to your cart. Once you're ready, head to checkout where you can review your order, enter your shipping details, and complete your purchase securely.
What are your shipping options?
We offer several shipping options to suit your needs. Choose from Standard (Ground), 2-Day, or Overnight shipping at checkout. We aim to process and ship most orders within 4 business days. For more details, check out our Shipping & Delivery page.
How do I track my order?
Once your order has shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your package’s progress right to your door. If you haven’t received a tracking number or need further assistance, feel free to contact us or log in to your account to track your order.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you can do so within 30 days of purchase. Visit our Returns & Exchanges page for detailed instructions on how to initiate a return.
How can I contact 37°N?
We're here to help! You can reach out to us through our Contact Us page, where you’ll find options to email or call us directly. Whether you have questions about your order, need product advice, or just want to share your latest outdoor adventure, we’re always happy to hear from you.
What is your commitment to sustainability?
At 37°N, we believe in protecting the environment that we all love to explore. That’s why we’re committed to offering environmentally responsible gear and supporting sustainable practices throughout our operations. Our products are designed to last, reducing the need for frequent replacements and minimizing waste.
Do you offer discounts or promotions?
We occasionally offer discounts and promotions to help you gear up for less. Be sure to sign up for our newsletter and follow us on social media to stay informed about the latest deals and special offers. You can also check out our Sale section for ongoing savings.
Where can I learn more about your products?
Each product page on our website provides detailed information about the materials, features, and benefits of our gear. If you have specific questions or need personalized recommendations, our team is here to help. Just contact us, and we’ll guide you to the perfect gear for your next adventure.